You’ve got questions. We’ve got answers. In fact, we just received an award for the longest FAQs page on planet Orange and two other planets.
Do you have quarterly payment options?
We don’t offer an installment plan for paying the curriculum license fee. Full payment is due at the time the license is purchased. closeWhen can I have access to the materials once I’ve purchased my license?
Pretty much immediately. During the sign up process, you will be able to choose the license start date. All materials are available two months in advance, and immediate access is granted to the materials. For example, if you wish your license to start with September’s curriculum, you will begin to have access to the September download page during the first week of July. Which is pretty sweet for obvious reasons. closeDo I have to purchase a license for 252 Basics and/or XP3 Students separately from First Look?
Yes. All three curriculums have separate licensing agreements. Please visit http://www.whatisorange.org for all the information you can handle on curriculum for children and students. closeWhy don't First Look, 252 Basics and XP3 Students have the same focus each month?
The First Look, 252 Basics and XP3 Students curriculums are aligned in strategy but differ in content. At Orange, we feel that when all age groups discuss the same subject, relevance is compromised. There are issues that each age group faces in specific ways, and when there is a blanket topic, usually one (or more) groups is forced to fit with the subject matter. closeDo you accept checks?
What’s a check? We have no idea what those are. Our computers only accept digital payment online during the sign up process. We are slowly turning into robots. We accept major credit cards and e-checks. E-checks are an electronic draft from a checking account. By using the e-check feature, you will enter the routing number, checking account number and bank name online. Oh, a check! As in, take the “e” off of e-check. No, we don’t accept those. With our luck Reggie would make a paper airplane out of it. closeCan you invoice me for the curriculum renewal?
Afraid not. We at Orange pride ourselves on not being bankers. We let the computers take care of all of it. For more info on payment see the "Do you accept checks?" question above. closeWhat kind of support do you offer once I purchase the curriculum?
Orange Specialists are regional representatives who are actively involved in the implementation of this curriculum at a local church. The Specialists are available to answer questions about implementing the curriculum, generating involvement from the community, editing materials to fit specific environments and much more. To talk with your Specialist, click here. closeWhat kind of training opportunities do you have?
Orange offers training through The Orange Tour and The Orange Conference. Go ahead, click the links to find out more about these great training opportunities. closeWhy are some of the letters missing when I print?
Probably because we forgot to add them. OR You could try this: when using Adobe Reader and printing grayscale, please be sure to set the Advanced Option for "Set Font and Reserve Policy" to "Send At Start." closeWhen I print the materials, it prints black boxes.
That's crazy. When Reggie prints them, the boxes are blue and orange. When printing, be sure to open the PDF documents with Adobe Acrobat Reader, and then proceed to print. Printing the PDFs from the preview pane and not Adobe Acrobat Reader will sometimes create black boxes on the printed page. closeI've entered my curriculum username and password, and I still can't log into the store.
Usernames and passwords from the curriculum sites don't automatically work on each other, or subsidiary sites. All web sites and accounts for Orange are separate and therefore require separate account setup. For the Orange Store, a profile will need to be setup before placing an order. closeWhat is the password for the PDFs so I can edit them?
All PDFs within the curriculum are copyright protected as a whole, due to the use of graphics, layout and design. That means all the PDFs are password-protected. If you would like to edit the material, you can do so by using the Word documents provided. closeWhy do the PDFs not view or print correctly?
If you are experiencing problems with your PDFs displaying only a white page, or you are receiving an error that the viewer cannot decrypt the document, please update your Adobe Reader to the latest version. You will find the most recent installers at http://www.adobe.com closeHow do I change the primary user?
To change the primary user information, the current primary user can log in and modify the account with updated information. Should the primary user leave, a secondary user, or new ministry leader can change the primary user info by contacting us. Our lawyer wrote this answer. Can you tell? closeWhat is a secondary user?
A secondary user can be a volunteer, staff member or teacher that needs access to the materials for downloading and distributing. A secondary user is not able to make any changes to the account. Why? Because he or she is secondary! Sorry for yelling (smiley face). closeHow do I add secondary users to my account?
To add a secondary user, the primary user or coach must first log in. On their Curriculum Administration and User Management page (the page seen directly after log in), there will be the option to add secondary users. If you want to add more secondary users than the number you received with your initial license agreement, they are available at a charge of $20 per 10 users per year. To request more users contact us. closeWhy can I not download? Or, I receive an error when I download.
PC Users: If you are on a PC, first of all that is just too bad (just kidding, hope the IT guys don't read the FAQ). You probably have a temporary file hanging around from a previous failed download. You should go to Start menu > Settings > Control Panels > Internet Options. From the General tab, click on the button in the Temporary Internet Files panel. Click on the Delete Files button to remove any failed download or partial download of that file. Also, Click on the 'Settings' button in this same panel and make sure that your browser is set to 'Check for newer version of stored pages' at 'every visit to the page.' Apply the changes and close the 'Internet Options' window. Mac Users: If you are on a Mac, congratulations (simmer down, just kidding)! You can accomplish the same thing by going to 'Preferences > Advanced > Empty Now' under 'Cache Settings.' closeDoes XP3 Students work with 252 Basis for the strategic development of students? How?
Yes, while XP3 Students is not the same information, it is the next step in a strategic process. Many of the strategies of 252 continue in XP3 Students. For example, 252 introduces students to the practice of small groups. In XP3 Students, the small group is the most essential part of the strategy. Small group is where a student learns to dialog and ask tough questions. Because they are already familiar with the structure of a small group, they will feel at ease in this environment. Another example is in the concept of “partnering with parents.” In 252 this partnership is developed through the use of FamilyTimes kits and GodTime cards. In XP3 Students the relationship with parents is still essential. XP3 Students continues to partner with parents by communicating the basic principles of each series, inspiring parents to step out and try new ways to relate to their students, and encouraging them to stay involved and connected even when it feels like the relationship is all one-sided. closeHow does XP3 Students fit in with the Orange strategy?
The color ORANGE suggests that “2 combined influences will make a greater impact than just 2 influences alone.” Red and yellow together can create a third, more vibrant option. It’s the reason we want to put children’s leaders and student leaders in the same room. It’s the reason we want to help churches combine their influence with the family. It’s the reason we want ministries to be both relevant and strategic, to teach truth and offer students personal experiences. We believe that a student who walks into a youth group is not just the result of your ministry, but the result of other ministries and leaders who have sown into his/her life. XP3 Students, along with the other resources available from Orange, is designed to align the home and the church to raise a generation of students. We created XP3 Students with the vision of the type of student we want to walk out of student ministry and into young adulthood. We want that student to be able to articulate his/her faith, navigate the Bible, dialog with God, personalize Scripture, have a personal relationship with Jesus Christ, serve others and worship God. closeDo I need to use all of the curriculums from Orange? Or can I use only a single curriculum?
At Orange, we believe in creating resources with the end in mind. This means having the same strategy from birth to graduation. First Look, 252 Basics, and XP3 Students are each an important step in that strategic process. Each one, however, is not contingent on the others for success. You can use any of our curriculum products independently of the rest. closeDoes XP3 Students offer a video component?
Video Components are supplemental (not included in curriculum price) and are available for purchase at www.therethinkstore.com. Video for every XP3 Students series is available for purchase as a download in either a MPEG or Quicktime format. The videos are not required for use with XP3 Students, but will enhance each series. For more information on the XP3 Students curriculum go here. closeIs there an overall master plan for the topical series offered?
While each downloadable series approaches a different topic, our team looks at the big picture to make sure each series promotes a sense of wonder, discovery and/or passion. We try to make sure each year of curriclum includes a nice balance of the three elements. closeHow do you define wonder, discovery and passion in your topics?
At its core, wonder, discovery and passion are really just another way of phrasing what Jesus said was the greatest commandment, the summary of all the other commandments: “‘Love the Lord your God with all your heart and with all your soul and with all your mind.’ This is the first and greatest commandment. And the second is like it: ‘Love your neighbor as yourself’” (Matthew 22:37-39 NIV). The three experiences of wonder, discovery and passion can be defined by certain core truths that we believe are “the end in mind,” the end goal of what we want a student to believe when he or she moves into adulthood. WONDER I am created to pursue an authentic relationship wtih my Creator. DISCOVERY I belong to Jesus Christ and define who I am by what He says. PASSION I exist every day to demonstrate God've love to a broken world. closeIs there a sequence to the XP3 Students series?
The XP3 Students user has complete flexibility in what he or she downloads and when. You know your group better than we do. That’s why we feel you should be the one deciding what series your group will discuss. So yeah, we are flexible. closeHow often are series updated?
The XP3 Students team is always in the process of creating new series. 10 - 12 new series are added each year. closeHow many sessions are in a series?
Most of our series are three weeks in length. Some series will be longer or shorter than three weeks. In our writing, we take a very focused approach on the topic, so some series lend themselves well to three weeks, some to four weeks, and some just to two. We never want a series to wear out its welcome by adding an extra week just to fit the criteria of a three-week series. But be assured, we will always work with a calendar as we plan out the year to ensure that there are enough series to last you the entire year. closeFor churches who do both Sunday morning and an evening program, would this work better for Sunday morning or the evening service? Can you split it up and do the corporate piece one day and small groups on another?
This is a tricky answe, so pay attention. Sunday morning and an evening program often cater to very different groups of students. This material was designed to work in a single setting where students can come enjoy a group environment and then move into small groups. If possible, this is the format that we recommend. If you are going to divide the material into two separate programs, then it is important to consider the best way for you to get ALL of your students into small groups. closeIs XP3 Students for middle school or high school students?
Both—XP3 Students is written for high school students with an adaptation for middle school students. We feel that both middle schoolers and high schoolers need wonder, discovery and passion, but we realize that middle schoolers need to arrive at those principles in a different way. To that end, we have included the “middle school adaptation” that includes additional illustrations and activities to engage middle schoolers into the series’ sessions. We have also created an outline that gives leaders an overview of the content, and allows them to adapt the teaching script to meet the shorter attention span of middle schoolers. We have also provided a middle school adaptation of the small group dialog questions for many of our current series. closeHow does the small group dialog work?
For both middle school and high school, the questions for the small group dialog are designed for flexibility. No matter what age group uses these small group guides, we believe that leaders must make their own changes in order to facilitate meaningful dialogue. We believe meaningful dialogue does not happen simply by moving through a list of questions, but when a leader listens to students and responds with relevant and stimulating thoughts. closeWhat’s the difference between the middle school and high school small group dialog questions?
We have designed the middle school small group questions with three basic principles in mind. First, middle school students are energetic, so we want to make sure there is a certain level of fun built into every discussion. Second, middle school students are at a high-risk social stage. That is awkward to say, but we mean just this, that pressures are weighing in on middle school students as they exit elementary school and find themselves searching for belonging amidst new territory. They want to protect their delicate social image, so we want to make sure the questions are low risk and easy to understand. Third, middle school students have less life experience, so we want to give them questions that take into account the things they have experienced. We want to give them questions that meet them where they are developmentally, just as much as spiritually. closeWhat if I decide that XP3 Students isn’t for me?
If you wish to cancel your account, you have a 60 day window for cancellation and will be refunded the money for the package you have purchased, minus a charge of $125 for every series you have downloaded. A download is defined as any component of a series that has been downloaded by any user on the account. A cancellation fee of $50 will also be charged. closeHow do I get the curriculum?
XP3 Students is a downloadable curriculum. This means that you can have immediate access to all the elements of the XP3 Students strategy. The curriculum can be purchased using a credit card or e-check through the XP3 Students web site. When you sign up for XP3 Students, you will be guided through the registration process, will create a username and password, and finally choose a series package that best suits the needs of your ministry. Once your subscription has been processed, you will be given access to log in and begin to download the curriculum. You can also give other people access to your XP3 Students account as secondary users. The primary user has full capability to manage the account while secondary users have limited access. close